Shipping policy
This policy explains how we process, ship and deliver orders placed at yyorrz.com It forms part of our Terms of Service. Last updated: Tuesday, August 11, 2026.
Order processing
We process orders within 1 to 5 business days of payment being confirmed. Orders placed after 2:00 PM Eastern Time are processed the following business day. We do not process orders on weekends or public holidays.
Processing time is separate from delivery time. The estimated delivery windows below begin when your order leaves the fulfillment centre, not when you place it. Total time from order to doorstep is processing time plus delivery time.
During peak periods and extended fulfillment-center closures, processing may take longer than 1 to 5 business days. Where we expect a material delay, we will email you.
Where we ship from
Orders are fulfilled by our third-party supply partners from fulfillment centers located in China, the United States, the United Kingdom and Canada. The fulfillment location for any given order depends on product availability and is not selectable at checkout. Most orders ship from China.
This means that for most orders, including those delivered within the United States, your parcel crosses an international border. Please read the Customs, duties and import charges section below before ordering.
Shipping destinations
We ship to the United States, Canada, and a range of destinations across Europe, Asia-Pacific, Latin America, Africa and island nations worldwide. The full list of destinations we serve is shown at checkout. If your country does not appear there, we do not currently ship to it.
Delivery to some destinations, particularly in Africa, the Caribbean, the Pacific and other island territories, depends on the carrier networks available on that route. Transit times to these destinations are longer and less predictable than to our core markets, and some remote or island addresses may be served only by the national postal service rather than by a tracked courier. Where we cannot reliably deliver to an address, we will contact you and offer a full refund.
Shipping options and rates
| Destination | Service | Estimated delivery | Cost |
|---|---|---|---|
| United States | Standard Economy | 7–18 business days | Free |
| Canada | Economy International | 9–18 business days | $8 |
| Other destinations | Economy International | 12–24 business days | $16–$24 |
| Africa | Economy International | 15–30 business days | $18–$28 |
| Island nations and territories | Economy International | 15–30 business days | $18–$28 |
Delivery to Africa and to island destinations depends on the carrier networks serving that route, and some addresses are reached by the national postal service rather than by a tracked courier. Transit times to these destinations are the least predictable we offer.
Rates and services shown at checkout are authoritative. All delivery estimates are given in business days, which exclude weekends and public holidays. Estimates are not guarantees.
Expedited shipping on request
Expedited delivery is available on request through DHL, FedEx or USPS. It is not offered as an option at checkout.
To request it, email reachyyorrz@yyorrz.com with your order number as soon as possible after ordering, and before your order enters processing. We will quote the carrier's rate for your delivery address and order weight, and invoice it separately. We charge the exact carrier rate with no markup. Your order ships on the expedited service once that invoice is paid.
Expedited transit times vary by destination, carrier and the service available on that route, and are typically 3 to 14 business days. Expedited shipping affects transit time only. It does not shorten the 1 to 5 business day processing period, and it does not remove the possibility of customs delays or import charges.
We cannot switch an order to an expedited service once it has been submitted to fulfillment.
Customs, duties and import charges
Import duties, taxes and customs handling fees are not included in the price you pay at checkout and are the responsibility of the recipient. These charges are set by the destination country's customs authority, not by YYorrZ™, and we cannot calculate, control or waive them.
This applies to orders delivered within the United States as well as to international orders. The United States ended its duty-free treatment of low-value imports in 2025, so parcels arriving from overseas fulfillment centers may attract duties regardless of order value.
Your carrier will normally contact you to collect any charges before or at delivery. If a parcel is refused or abandoned because import charges are unpaid, the order is treated as a refused delivery under the Refused and undeliverable parcels section below.
Tracking
You will receive a shipping confirmation email with tracking details once your order ships. Tracking information can take up to 72 hours to show its first scan and may not update daily while a parcel is in international transit or awaiting customs clearance. A tracking number that has not updated for several days does not mean a parcel is lost.
Address accuracy
You are responsible for providing a complete and accurate delivery address. Please type your address rather than relying on browser autofill, and check the street number, street name, unit or apartment number, city, postal code and country before completing payment.
We are not responsible for orders delivered to an address supplied incorrectly, and orders lost as a result are not eligible for refund or replacement.
Address changes and cancellations
Contact us as soon as possible if you need to change your address or cancel an order. We can only make changes before the order has been submitted to fulfillment, which is normally within a few hours of purchase. Once an order has been submitted to fulfillment we cannot alter it, redirect it or cancel it.
Split shipments
Orders containing several items may ship separately, from different fulfillment centers and arrive on different dates. You will receive separate tracking for each shipment. You are not charged additional shipping when this happens.
Shipping delays
Delivery estimates may be exceeded because of customs clearance, carrier backlogs, severe weather, public holidays in the country of origin or destination, or other events outside our control. We are not liable for delays caused by third parties, but we will help you trace a delayed parcel.
Lost parcels
If tracking shows no movement for 14 consecutive days, or your parcel has not arrived within 15 business days of the end of its estimated delivery window, contact us at reachyyorrz@yyorrz.com with your order number. We will open an investigation with the carrier.
Carrier investigations can take up to 20 business days to conclude. Where a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
Claims must be raised within 30 days of the end of the estimated delivery window. We cannot investigate claims made after this period, because carriers close their own claim windows.
Damaged parcels
If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging, including any external damage to the box or mailer. We will arrange a replacement or refund at no cost to you.
Parcels marked delivered but not received
If tracking shows delivery but you have not received the parcel, please check with others at the address and with immediate neighbors, and allow 48 hours, as carriers occasionally scan parcels as delivered before the final drop. If it has still not appeared, contact us within 7 days of the delivery scan and we will open a carrier trace.
Refused and undeliverable parcels
Where a parcel is returned to the fulfillment centre because delivery was refused, import charges were not paid, the address was incomplete, or repeated delivery attempts failed, we will refund the price of the goods less original shipping costs and any return-to-sender fees charged by the carrier. Because of the cost of international return transit, some refused parcels cannot be recovered and are not refundable. We will tell you which applies to your order.
Title and risk
Title and risk of loss pass to you when the carrier takes possession of the goods. This does not affect the lost, damaged and non-delivery protections described above, which we offer as a matter of policy, or any rights you have under the consumer law of your country.
Frequently asked questions
When will my order ship?
Within 1 to 5 business days of payment confirmation. You will receive a shipping confirmation email with tracking once it leaves the fulfillment center.
How long will delivery take in total?
Add processing time to the delivery estimate, and remember that estimates are given in business days, which exclude weekends and holidays. A United States order typically arrives 2 to 4 weeks after it is placed. Orders to other destinations typically take 3 to 6 weeks, and orders to Africa and island destinations 4 to 8 weeks.
Do you offer express or next-day shipping?
Expedited delivery is available on request through DHL, FedEx or USPS, but not as a checkout option. Email us with your order number and we will quote the carrier's exact rate, which we invoice separately with no markup. Transit times typically run 3 to 14 business days depending on destination and carrier. We do not currently offer a guaranteed next-day service.
Will I have to pay customs charges?
Possibly, including on orders within the United States. Import duties and taxes are set by your country's customs authority and are the recipient's responsibility. See Customs, duties and import charges above.
Can I change my shipping address?
Only before the order is submitted to fulfillment, usually within a few hours of purchase. Contact us immediately.
Why has my tracking not updated?
International parcels can go several days without a scan, particularly while clearing customs. Contact us if there is no movement for 14 consecutive days.
What if my parcel is lost or damaged?
Contact us within 30 days of the estimated delivery window for a lost parcel, or within 7 days of delivery for a damaged one. See the sections above.
Do you offer free shipping?
Standard shipping to the United States is free. Rates for other destinations are shown at checkout.
Contact
YYorrZ™
Email: reachyyorrz@yyorrz.com
Phone or text: +1 838 213 3511