Refund policy

We want you to be satisfied with your purchase. This policy explains when you can cancel, when you can return an item, and what you will be refunded. It forms part of our Terms of Service. Last updated: Tuesday, August 11, 2026.

Order cancellations

You may cancel an order for a full refund at any time before it has been shipped. To cancel, email reachyyorrz@yyorrz.com with your order number as soon as possible.

Once your order has shipped and a tracking number has been issued, it cannot be canceled and we cannot issue a refund at that point. At that stage the goods have left the fulfillment center, the shipping cost has been incurred, and the order is in the carrier's hands. Your shipping confirmation email, containing the tracking number, marks this point.

If you no longer want an order that has already shipped, wait for it to arrive and then request a return under the Return window section below. Refusing delivery, ignoring the parcel, or asking your bank to reverse the payment is not a substitute for a return, and is handled under Refused and undeliverable parcels and Payment disputes below.

Return window

You have 30 days from the date of delivery to request a return or exchange. Requests made after 30 days cannot be accepted.

Returns must be requested and authorized before you ship anything back. Items sent to us without an authorized return will not be refunded and cannot be returned to you.

Condition of returned items

Items must be returned unworn, unwashed and unused, in their original condition, with all tags attached and in their original packaging. We inspect every return on arrival and may decline a refund on items that do not meet these conditions. Where a return is declined, we will tell you why and can return the item to you at your cost.

Items that cannot be returned

Items marked Final Sale or Non-Returnable at the time of purchase
Personalized, customized or made-to-order items
Intimate apparel, swimwear and undergarments, for hygiene reasons
Items that have been worn, washed, altered or damaged after delivery
Gift cards

This does not affect your rights in respect of items that are faulty, damaged on arrival or not as described.

How to start a return

Email reachyyorrz@yyorrz.com within 30 days of delivery, quoting your order number and the item you wish to return. If the item is faulty or damaged, attach clear photographs.
We will reply within 2 business days with a return authorization and the return address.
Pack the item securely in its original packaging with all tags attached, and include the return authorization.
Ship the item to the address provided, using a tracked service.

Keep proof of postage and your tracking number. We cannot refund a return we do not receive, and untracked returns that go missing cannot be refunded.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping. You may ship the item back yourself using a carrier of your choice, or request our prepaid return label for a flat fee of $7.95, which is deducted from your refund.

Where an item is faulty, damaged on arrival, not as described, or where we sent the wrong item, we cover return shipping in full and you will not be charged the label fee.

Faulty, damaged or incorrect items

Contact us within 30 days of delivery with your order number and photographs showing the fault or damage. We will arrange a replacement or a full refund, including original shipping costs, at your choice, and we will cover any return shipping. We may ask you to return the item, or we may not require its return.

Exchanges

Exchanges are available for a different size or color of the same item, subject to availability. Select the exchange option when you contact us. You cover return shipping on a change-of-mind exchange; we cover the cost of sending the replacement to you.

Where a size or color is unavailable, we will offer a refund instead.

Refunds

Once your return arrives and passes inspection, we process the refund within 3 to 5 business days and email you to confirm. Refunds are issued to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to post the funds to your account.

Refunds cover the price of the returned goods. Original shipping charges are refunded only where the item was faulty, damaged, not as described or incorrect, or where you are exercising a statutory right of cancellation.

Import duties, taxes and customs fees paid to your carrier or customs authority are not refundable by us. You may be able to reclaim these directly from your customs authority.

Refused and undeliverable parcels

Where a parcel is returned to the fulfillment center because delivery was refused, import charges were not paid, the parcel was not collected from a depot within the carrier's holding period, the address given was incomplete or incorrect, or repeated delivery attempts failed, we will refund the price of the goods less original shipping costs and less any return-to-sender or storage fees charged by the carrier.

Because of the cost of international return transit, some refused parcels are not recovered by the fulfillment center. Where a parcel is not recovered, it is not refundable. We will tell you which applies to your order and provide the carrier's record.

Refusing delivery is not a valid method of canceling an order and does not entitle you to a full refund.

Payment disputes and chargebacks

If something is wrong with your order, contact us first at reachyyorrz@yyorrz.com. We resolve almost all issues directly and faster than a bank dispute, which typically takes 45 to 90 days to conclude.

We keep full records for every order, including the order confirmation, the shipping confirmation, carrier tracking and delivery scans, the delivery address supplied at checkout, our published shipping times and duties disclosures, and our correspondence with you. Where a payment dispute is raised on an order that was delivered as described, we submit this evidence to the card network.

Filing a bank dispute does not pause or replace this policy. If you dispute a charge while a return, replacement or refund is already in progress, we will pause that process until the dispute is resolved, because we cannot refund the same order twice.

Where a dispute is resolved in our favor, or where we determine that a dispute was raised in bad faith on goods that were received as described, we may decline future orders from you and may recover our costs. Nothing here limits your right to dispute a charge with your bank where you genuinely have not received your order or where it was not as described.

Fraud prevention and abuse of this policy

We screen orders for fraud and may cancel and fully refund any order before shipping where we cannot verify the payment or the customer. We may ask you to confirm your identity or billing details before shipping, and we may decline orders where billing and delivery details cannot be reconciled, where an address has previously been associated with fraudulent activity, or where an order pattern indicates automated or reseller purchasing.

We may also limit, suspend or decline service where a customer:

Repeatedly claims non-delivery on orders with confirmed delivery scans
Repeatedly claims items were faulty or missing without supporting evidence
Returns items that have been worn, used, substituted or damaged after delivery
Returns an item other than the one purchased
Files payment disputes rather than contacting us, on a recurring basis
Places orders using details that are not their own

Where we decline service, we will refund any order not yet shipped in full. We do not restrict a customer for making a genuine complaint, for a single return, or for exercising rights they hold under consumer law.

Consumer rights

Nothing in this policy limits any statutory rights you have under the consumer protection laws of your country, including any right to cancel a distance purchase within a set period. If your local law grants you stronger rights than this policy, those rights apply.

Frequently asked questions

Can I cancel my order?
Yes, at any time before it ships. Once your order has shipped and you have received a tracking number, it cannot be canceled or refunded at that stage. Wait for delivery and request a return instead.

I received the tracking number but changed my mind. Can I get a refund now?
Not at that point. The order is with the carrier. When it arrives, request a return within 30 days and we will refund the price of the goods once it comes back to us.

What if I refuse the delivery?
Refusing delivery is not a cancellation. Refused parcels are refunded less shipping and carrier return fees, and parcels that are not recovered by the fulfillment center are not refundable.

How long do I have to return an item?
30 days from the date of delivery. Contact us before shipping anything back.

How do I start a return?
Email reachyyorrz@yyorrz.com with your order number. We will send a return authorization and address within 2 business days.

Do I pay for return shipping?
Yes for change-of-mind returns. No for faulty, damaged, incorrect or not-as-described items.

When will I get my refund?
Within 3 to 5 business days of your return arriving and passing inspection, plus 5 to 10 business days for your bank to post the funds.

Can I exchange for a different size or color?
Yes, subject to availability.

Can I return an item I received as a gift?
Yes, within 30 days of delivery, refunded as store credit to the gift recipient.

What if my item arrived faulty?
Contact us within 30 days with photographs. We cover return shipping and refund or replace in full.

Can I get my customs charges back?
Not from us. Duties and taxes are paid to your customs authority and may be reclaimable directly from them.

My order is taking longer than expected. Should I contact my bank?
Please contact us first. Delivery estimates are given in business days and international parcels can go several days without a tracking scan. We will trace the parcel with the carrier, and we replace or refund confirmed lost shipments. See our Shipping Policy.

Contact

YYorrZ™
Email: reachyyorrz@yyorrz.com
Phone or text: +1 838 213 3511